Tuesday, September 24, 2013

Leadership Lessons from an Adoption: Judge Not

Expanding our family through an international adoption has shaped our last three years.  The journey began in December 2009 and in March of 2012 we brought two sisters, Meskerem and Tarikua, to Austin from Ethiopia and into our home.  The adventure continues and the expedition has provided poignant lessons; some of them even apply to leadership. 


Judge Not:  On November 29th, 2011 we left dinner at the Habesha Cultural Restaurant and headed back to the Yebsabi Guest House for our first full night sleep in Addis Ababa.

The dinner was great, although I felt my alligator arms sprout as I parted with 400 Ethiopian Birr (ETB).  Seemed expensive until I did a quick calculation, it was only about $25 at home.  I was congratulating myself on the dining bargain when the reality of what we just spent hit me.  According to the World Bank, the average wage in Ethiopia is $30/Month.

As I am contemplating the reality of spending a month’s income on dinner I got hit with a profound one-two punch.  Our route back to the guesthouse took us through the red-light district of Addis.  After meeting our daughters for the first time that morning, the sight of girls standing on the corner waiting to get into a car wrecked me.  What kind of terror must that be for a girl that age?  Why are they doing this?  Did they volunteer?  Is someone making them?

The life expectancy in Ethiopia is about 60 years, which puts it at 150th or so in the world.  The top two causes of death are influenza/pneumonia and diarrheal diseases.  For perspective those are number nine and thirty-eight in the United States.  This means a lot of young adults die and leave widows and orphans behind.  Add to that a 47% literacy rate for women and you being to see the challenges in just making it to tomorrow.

Who has the right to judge other people?  Whom should I judge?  To judge is to form an opinion or estimate.  But to observe is to see, watch, perceive, or notice, especially so as to learn something.  Judge = subjective.  Observe = objective.  When I judge someone by default I am putting myself above him or her.  Is it possible to observe the facts of what they have done without placing them in a lesser position then me?  Can we hold someone to a standard of performance without judging?

When we were at the orphanage meeting our girls we saw a mom arrive with a baby and wait for a couple of hours.  We did not know what was going on.  Then we saw her walk in and leave with empty arms; sobbing.  She had dropped her baby off, likely to never see the child again.  Ripped my heart out watching her make a choice for the child to be somewhere else.  Who am I to judge?  I have never tried to raise a child on less than a dollar a day.

Judge Not. Many things at work drive me nuts.  Stupidity, laziness, lack of ethics, lack of motivation, sloppiness, sloth, poor treatment of a customer…the list goes on.  But if I call you lazy, I have judged you.  The leadership lesson to me is to navigate the tension between observing, having expectations, holding people accountable, calling them out when they don’t get something done AND not judging.  For that is what I want to do: Judge Not

Deepak Chopra, “If you want to reach a state of bliss, then go beyond your ego and the internal dialogue. Make a decision to relinquish the need to control, the need to be approved, and the need to judge. Those are the three things the ego is doing all the time. It's very important to be aware of them every time they come up.” - Ah Deepak, without these three, what would I do all day long?  Lead?

Wednesday, September 18, 2013

Back to the blog

The last time I wrote in this blog was over three years ago and at that point I merely pointed to the Eloqua Blog.  I left Eloqua on Friday the 13th and am now returning to this blog.  I thought I would start with my goodbye letter to my 'Feloquans' and then will probably move on to some musings on the adoption of our daughters which has been the greatest adventure of my life

Feloquans,

My wife and I have been together for 26 years and she tells me that my clothing comes back in style about every eight years.  My sons tell me I went to school ‘back in the day’.  The TSA laughs at the shoehorn I pack in my carry-on”  If you weren’t here three years ago you probably missed that opening line in one of my favorite blog posts, Am I Old School?


While I did get the double pleats out of my pants, I still wear cuffs and the most played song on my iTunes account is Boston - Don't Look Back, “Don't look back, a new day is breaking, it's been too long since I felt this way.  I don't mind where I get taken the road is calling, today is the day

My iTunes is screaming Old School at me.

The little band out of Boston reminds me that today I say goodbye to you.  But unlike the ode to the future by the incomparable Tom Scholz, I do want to look back.  A wise person once told me when leaving an organization you should contemplate three questions.  What have you learned?  What do you believe will happen in the future?  What do you hope for the people on the team?

What have I learned in my time at Eloqua?  Culture matters.  Culture really does eat strategy on a cold plate for breakfast.  Culture is the shared values of a group of people and when those values are good and right teams do amazing things.  Eloqua was, is and will always be about our customers and Getting it Done and Doing it Right.  Why Eloqua?  “We really do care about our customers being proud of their work.  It is why we exist and it is Doing it Right” – I wrote that to you after Eloqua Experience one year.  It was true then and it is true tomorrow.  My greatest lesson at Eloqua is that people want to be in an environment that honors honorable values.  When each of us believes deeply that doing the right thing matters we become incredibly motivated, passionate and achieve greatness

What do I believe will happen in the futureCharles de Gaulle said, “The graveyards of the world are filled with the tombstones of irreplaceable men” Eloqua is bigger than any person.  The world of marketing is changing and Eloqua has the technology the world needs.  Oracle touches every corner of the earth and over 300,000 customers.  Through Oracle, Eloqua can impact marketing more than it ever could by itself.  I know that Oracle will continue to invest money, time, people and technology and greatly expand Eloqua’s impact.  Every legitimate business request we brought to Oracle has been funded enthusiastically.  Oracle is the accelerant to the goal we always had; to change the way the world does marketing.

What do I hope for the Feloquans?  Many people set goals worth attaining…few people live stories worth telling.  To quote Donald Miller in A Million Miles in a Thousand Years, “Fear is a manipulative emotion that can trick us into living a boring life” I hope you live a story worth telling and you are passionate about what you are doing.  The path to passion is to know what you are doing, know why you are doing it, believe that it matters and be proud of your work.  Don’t ever settle for anything less.  Don’t ever be willing to let someone else write a boring story with your life.  Insist that the story you live has passion and remember that the greatest stories ever told are ultimately about someone who overcomes something to get what they want.  Run toward the obstacles and the challenges; if there is nothing to overcome; the story is dull.

I want to leave you with one final word.  Kinship.  Seven months ago at our kickoff meeting in Toronto we talked about kinship and I defined it as ‘when the things that hold us together are stronger than the things that can tear us apart’.  Ultimately at Eloqua what we have is Kinship. 

Kinship is Old School.

Thank you for letting me be a Feloquan.  This has turned out to be one of the greatest experiences in my life and I am grateful.  I have to bring this to a close or Nick Bell will start charging me for excess words…so I’ll end with some Old School Tom Petty off of Into the Great Wide Open,

You and I will meet again when we're least expecting it.  One day in some far off place, I will recognize your face.  I won't say goodbye my friend for you and I will meet again

PS – Many of you have asked me, “Alex – what are your plans?”  I have big plans.  On Monday, I plan on driving two little Ethiopians princesses that call me ‘doddy’ to school.  If you want to stay in contact I welcome the opportunity – I can be found at ashootm@mac.com or on mobile at 512.968.4503.